FIRE/EMS OPERATIONS

Continuous Quality Improvement   CQI

The department has set up an internal quality assurance committee to assist in improving the care of our patients. The committee is comprised of active members of the department who meet on a regular basis and review run documentation to identify areas needing attention. All EMS calls are reviewed by the committee.

All calls where advanced life support was used are pulled along with a random sampling of the remaining reports. Our medical director is also involved with the process by reviewing these run reports. He then writes questions for the committee to ask on documentation, procedures. etc. The committee also formulates their own response to the review and forwards this to the crew on the run. The crew must then file a response back on the CQI form, as to why there was a difference in the way care was given to the patient. 

 Our medical director is a board certified emergency room physician and works at local emergency rooms. He has showed us great latitude in allowing us to provide the quality and type of care normally found in the emergency department of the hospital. Because of his direction and vision, we have some of the most advanced care directives and protocols in the united states.

As part of our program, we also send out a sampling of patient response cards. These allow the patients or their families to comment about the care they received while with us. This input along with care records helps us to fine tune protocols, and change those areas that negatively affect our patients. 

Download the CQI Form here
For more information contact us at 248-3700